Shipping policy

ZIRLA DESIGNS — SHIPPING POLICY

Effective and last updated: July 10, 2026

PROCESSING AND DELIVERY

Order processing time is separate from carrier transit time. Any processing, shipping, or delivery dates provided by Zirla Designs are estimates and are not guaranteed unless we expressly confirm otherwise in writing.

Processing may take longer for orders involving proofs, revisions, customization, made-to-order products, peak-season volume, supply delays, or other circumstances outside our reasonable control.

For orders requiring customer approval, production or processing timelines may not begin or may be paused until all required information, proofs, revisions, or approvals have been received.

Rush service or expedited timing applies only when expressly confirmed by Zirla Designs in writing. Purchasing expedited carrier shipping does not necessarily shorten production or processing time.

Once an order has been transferred to the carrier, delivery timing is subject to the carrier's operations and conditions, including weather, service disruptions, holidays, and other delays outside our reasonable control.

ADDRESS, TRACKING, AND DELIVERY

You are responsible for providing a complete and accurate deliverable shipping address when placing your order.

If you notice an address error, contact us as soon as possible. We will make reasonable efforts to update the address before fulfillment, but changes cannot be guaranteed once production, fulfillment, or shipment has begun.

If an order is returned, delayed, or requires reshipment because of an incorrect or incomplete address, refusal, failure to claim the package, or another issue attributable to the recipient, you may be responsible for reasonable reshipping charges, return postage, and other nonrecoverable carrier costs, to the extent permitted by applicable law.

Tracking information may take time to appear or update after a shipping label is created.

A shipping notification or tracking number means the order has been prepared for or transferred into the shipping process; it does not guarantee delivery on a particular date.

MISSING OR DELIVERED PACKAGES

If tracking shows that a package was delivered but you cannot locate it, please first check the delivery area, mailbox, household members, neighbors where appropriate, and any location identified by the carrier.

You should also contact the carrier regarding the delivery and notify Zirla Designs as soon as reasonably possible so we can assist with any available claim or investigation.

Zirla Designs will reasonably assist with eligible carrier claims, but carrier investigations and claim decisions are controlled by the applicable carrier.

Carrier delays, delivery scans, theft after confirmed delivery, or other events outside our reasonable control do not automatically entitle an order to a refund or replacement, except where required by applicable law.

DAMAGED SHIPMENTS

If your order arrives with visible shipping damage, contact us within 7 calendar days of delivery.

Please keep the product, packaging, shipping materials, and shipping label until the matter is resolved. We may request photographs or other information reasonably necessary to document the damage and submit a carrier claim.

Failure to retain packaging or provide requested documentation may affect our ability to pursue a carrier claim.

RETURNED OR UNCLAIMED SHIPMENTS

If a shipment is returned to Zirla Designs because it was refused, unclaimed, undeliverable, or addressed incorrectly, we will contact you when reasonably possible.

Additional shipping charges may apply before the order can be resent.

If a refund is permitted instead of reshipment, any original shipping charges, return shipping charges, customs charges, carrier fees, and other nonrecoverable costs may be deducted from the refund to the extent permitted by applicable law and our applicable return or cancellation policy.

Custom, personalized, or made-to-order products may be subject to separate return or refund restrictions.

INTERNATIONAL ORDERS

International shipping is available only to destinations offered at checkout.

Unless checkout expressly states otherwise, the recipient is responsible for all applicable import duties, taxes, customs charges, brokerage fees, and similar governmental or carrier-imposed charges.

International shipments may be delayed by customs inspections, local authorities, carrier procedures, or import restrictions. Zirla Designs is not responsible for customs delays or charges outside our reasonable control.

Customers are responsible for ensuring that products ordered may lawfully be imported into and delivered within the destination country.

If an international shipment is refused or remains unclaimed, any refund will generally be processed only after the shipment has been returned to Zirla Designs. Shipping charges, duties, taxes, brokerage charges, return costs, and other nonrecoverable expenses may be deducted from any refund to the extent permitted by applicable law.

QUESTIONS

For shipping questions or assistance with an order, contact:

info@zirladesigns.com

Nothing in this Shipping Policy limits any rights or remedies that cannot legally be excluded or restricted under applicable consumer-protection law.