Refund policy

ZIRLA DESIGNS — RETURN & REFUND POLICY

Effective and last updated: July 10, 2026

Contact: info@zirladesigns.com

STANDARD, NON-CUSTOM ITEMS

Request a return within 30 days after delivery. Items must be unused, unworn, unwashed, undamaged, in original packaging, and accompanied by proof of purchase. Contact us before returning anything; unauthorized returns may not be accepted.

CUSTOM AND PERSONALIZED PRODUCTS

Custom, personalized, made-to-order, printed, cut, or customer-approved products are final sale. They cannot be returned for buyer’s remorse, incorrect customer-provided information, or a change of mind. This does not limit your rights if an item arrives defective, damaged, materially different from the approved proof, or if we made an error.

PROBLEMS, CANCELLATIONS, AND REFUNDS

Inspect orders promptly. Email us within 7 calendar days of delivery with the order number and clear photos. If we confirm our error, we may replace, reprint, repair, credit, or refund the affected item and cover reasonable return shipping.

Cancellation requests must be emailed within 24 hours; approval is not guaranteed after design, sourcing, proofing, or production starts.

Approved refunds return to the original payment method, normally within 10 business days. Shipping, rush charges, completed design fees, deposits, gift cards, clearance items, and approved custom goods are nonrefundable except where law requires otherwise.